AG’s Office launches investigation into AT&T service outage

ALBANY, N.Y. (NEWS10) — New York Attorney General Letitia James is leading an investigation into the February 22 AT&T outage that left many customers without service for up to 12 hours nationwide. New Yorkers affected by the service outage are encouraged to file a complaint online.

“Americans rely on cell service providers for consistent and reliable service to help them with nearly every aspect of their daily lives,” said Attorney General James. “Nationwide outages are not just an inconvenience, they can be dangerous, and it’s critical that we protect consumers when an outage occurs.”

In a letter addressed to AT&T employees, CEO John Stankey stated customers most impacted by the outage will automatically receive an account credit. Prepaid customers affected will have options, but specifics are pending.

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