WellNow no longer accepts Excellus BlueCross BlueShield insurance

ROCHESTER, N.Y. (WROC) — WellNow Urgent Care will no longer accept Excellus BlueCross BlueShield, the health insurance company announced late Sunday evening.

Excellus says this news comes after they had contract discussions with WellNow in good faith to keep them in their network. These discussions included increased reimbursement, but they said WellNow rejected their offer.

WellNow announced last October the possibility of them dropping Excellus due to unfair rates. WellNow said they sent a warning to Excellus to update “current and renewal reimbursement rates that reflect both the cost and the value of the services” that WellNow provides.

After lawmakers urged the CEO of Excellus Jim Reed to reconsider, Reed said they couldn’t accept WellNow’s proposal and that they engaged in an aggressive campaign against Excellus.

Excellus says they may continue to use WellNow services under their plan, but they will provide further information if they are unable to reach an agreement. Members of BlueCross BlueShield will need to pay out of pocket going forward.

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